Welcome to Saeco Shop’s FAQ page. We’ve compiled answers to the most common questions about our premium coffee products, delivery services, and customer support. Whether you’re a home barista or a commercial café owner, we’re here to ensure your coffee journey is smooth and satisfying.

Products & Equipment

What types of coffee products do you offer?
We specialize in café-quality equipment and accessories, including home automatic and semi-automatic machines, commercial-grade equipment, grinders (from brands like Anfim), genuine parts (Gaggia, De’Longhi), capsules (Caffitaly system), filters, milk frothers, descaling products, and more.
Are your coffee machine parts genuine?
Absolutely. We source only authentic parts from manufacturers like Gaggia and De’Longhi to ensure compatibility and performance. Quality is our priority—just like your perfect brew.
Do you offer products for commercial use?
Yes, our Commercial Machines category is designed for cafés and businesses seeking reliability and professional performance. We also supply commercial-grade grinders and accessories.

Ordering & Account

How do I place an order?
Simply browse our menu categories, add items to your cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your order.
Do I need an account to order?
While you can check out as a guest, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Shipping & Delivery

Where do you ship?
We offer global delivery to coffee lovers worldwide! However, due to logistical constraints, we currently cannot ship to Asia or some remote areas. Contact us if you have questions about your location.
What are your shipping options?
We offer two reliable methods:
– Standard Shipping ($12.95): via DHL or FedEx, delivered in 10-15 business days after processing (1-2 days).
– Free Shipping: for orders over $50, via EMS, delivered in 15-25 business days after processing.
How can I track my order?
Once your order ships, we’ll email you a tracking number. Use it to monitor your delivery through the carrier’s website (DHL, FedEx, or EMS).
What if my delivery is delayed?
While we strive for punctuality, occasional delays can occur due to customs or carrier issues. If your order is overdue, contact us at [email protected], and we’ll investigate promptly.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging. Please contact us to initiate a return and receive instructions.
Are there any non-returnable items?
For health and safety reasons, opened consumables (like descalers or capsules) cannot be returned. Genuine parts and equipment are returnable if unused.
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The timing depends on your payment method.

Support & Contact

How do I contact customer service?
Reach us via email at [email protected] for order assistance, product advice, or any concerns. We’re here to help you brew your best.
Where is Saeco Shop located?
We’re based in Markham, Canada, at 3299 Davis Drive, L3P 2M4. Though we ship globally, our Canadian roots keep us grounded in quality and service.

Need more help? Our team is passionate about coffee and committed to your satisfaction. Email us at [email protected], and we’ll respond within 24 hours.

Thank you for choosing Saeco Shop—where every delivery brings the café experience to your doorstep.