Privacy Policy

At Saeco Shop, we believe that just as we craft the perfect coffee experience with care and precision, we must handle your personal information with the same level of attention and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coffeemachineca.com.

By using our Site, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our Site.

1. Information We Collect

We collect information that helps us provide our services to you, process your orders, and enhance your experience. This includes:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment information (processed securely through our payment partners).
• Transaction Information: Details about purchases you make, including products (e.g., Anfim grinders, Caffitaly capsules, Gaggia parts), payment method, and transaction history.
• Technical Information: IP address, browser type, device information, and pages visited on our Site.
• Communication Data: Records of correspondence when you contact us at [email protected].

2. How We Use Your Information

Your information allows us to deliver the seamless, secure experience you expect from Saeco Shop. We use it to:

• Process and fulfill your orders for coffee machines, accessories, and related products.
• Provide customer support and respond to your inquiries.
• Improve our Site, products, and services based on your interactions.
• Send transactional communications (e.g., order confirmations, shipping updates).
• Prevent fraud and enhance the security of our Site.
• Comply with legal obligations.

3. Sharing and Disclosure of Information

We value your trust and only share your information in the following circumstances:

• Service Providers: We engage trusted third parties to perform functions like payment processing (Visa, MasterCard, JCB, PayPal), shipping, and IT services. These providers access only the information necessary to perform their tasks.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger or sale, customer information may be transferred as a business asset.

We do not sell your personal information to third parties.

4. Data Storage and Security

Based in Markham, Canada, we store data on secure servers with appropriate safeguards. While we implement industry-standard encryption and security measures to protect your data, no method of transmission over the Internet is 100% secure. We strive to protect your information but cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access and Correction: You can access and update your personal information through your account or by contacting us.
• Deletion: You may request deletion of your personal information, subject to legal obligations.
• Marketing Communications: You can opt-out of marketing emails by following the unsubscribe instructions.
• Data Portability: You can request a copy of your data in a structured format.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and personalize content. Cookies help us remember your preferences, keep your shopping cart updated, and understand how you interact with our Site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

7. International Data Transfers

As we serve customers globally (excluding Asia and some remote areas), your information may be processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data regardless of where it is processed.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. 

9. Contact Us